Help & Support
FAQs by product area: projects, cues, recording, review & export, practice, and account sync
Projects
What does Lumivaro do?It helps you write audio description for your short videos, record narration, handle conflicts with dialogue, and export a new playable cut. The app does not auto-recognize pictures or certify accessibility quality.
How do I create a project?On Home tap New — pick a Photos video, shoot with Camera, or start blank and write first. You can also use Write first cue for a quick draft. The source is copied read-only into the app; your Photos original is unchanged.
What is a sample project?When the library is empty you can add a sample to learn the timeline, cues, protected ranges, and export flow. Delete it anytime; your own media is unaffected.
Can I start without a video?Yes. Create a blank project, write cues and timings, then attach or replace a source later in the workspace.
What is Continue on Home?It shows recent unfinished projects, preferably with a first-frame cover, so you can jump back into the workspace.
What statuses exist?Filter by Draft / Needs review / Ready to export. Draft is still editing, Needs review has open issues or conflicts, Ready to export is closer to a finished cut.
How do I find projects?Home supports search, pin, sort by recent / name / completion, and denser or looser cards. The top bar also shows project and cue counts.
What is in the workspace?Video preview, dual timelines (source time / composed time), cue list, protected ranges, progress for describe / protect / review, and diagnostic tips.
What do diagnostics do?They suggest next steps for empty projects, timing conflicts, missing takes, or unfinished review.
How do I duplicate or delete?The project menu can create a full copy (cues, takes, and ranges are renumbered). Delete clears the local index and related sandbox files only — shared or Photos copies stay.
What if I replace the source?Affected cues may be marked for re-check; the cover frame updates; preview key passages again before export.
Where is project data stored?Projects and cue text sync to your online workspace after sign-in. Source video may sync via signed upload (≤50MB; larger files are compressed). Narration take files and exports stay on device.
Cues & protected audio
How do I add a cue?Add a cue on the workspace timeline, write text, and set source time plus available duration. Empty text cannot be marked done.
Are there text templates?Yes — person, action, on-screen text, scene change, and more. The UI also hints at character count and suggested spoken length.
What is a protected range?You mark start/end for dialogue, music, or key effects. Overlaps with narration show a conflict; the app never decides how to fix it for you.
What if a cue is too long?Shorten and re-record, split into two cues, or freeze the frame to make room. Freeze extends composed duration; cues show both source and composed time.
Can I copy a cue?Yes. You can also split into two cues and record/review each separately.
Recording & preview
How do I record?Start recording in cue editing; the first time asks for Microphone. There is a 3-second countdown; takes are named automatically.
Multiple takes per cue?Yes. Save several takes, preview, select, rename, or delete; export uses the selected take.
Can I change preview speed?About 0.75×, 1×, and 1.25× so you can check whether the pace fits the gap.
No microphone permission?You can still save text description; open Microphone for Lumivaro in Settings when you need narration.
Review, export & backup
How does review work?In Review mark Pass / Revise, jump to the first unchecked item, play full or listen-only, and filter to conflicts only.
What is checked before export?Missing takes, unfinished review, remaining conflicts, and disk space — to reduce failed exports.
Does export change the source?No. It creates a new video with the narration mix and a UTF-8 transcript with dual timecodes. Source and past exports stay independent.
How do I share after export?Save to Photos or use the system share sheet. If Photos write fails, use Share.
Where are past exports?Each successful export leaves a record (time, duration, result). Compare versions without overwriting the last cut.
How do I back up?In Me → Data → Backup & Restore export a JSON package of project metadata and practice progress (not source video or recording files). Import shows name, cue count, and a summary before restore.
What is export readiness?Export readiness scores completeness, conflicts, review, takes, and source, saves a snapshot, and lets you freeze / compress / approve-all then re-score.
Practice & craft studio
Is practice paid?No. Original practice packs are free — preview, favorite, Favorites only, and repeat drills.
What are daily prompts?Practice shows rotating daily description prompt cards for short-line drills.
What is This week’s craft studio?Check in, write micro drills, and run phrase quizzes. Passed lines can fill a blank cue or append to a project.
Where do phrases live?Approved description lines can join the phrase bank for reuse and quizzes.
Device account & sync
How do I sign in?Finish onboarding and accept policies, or open Me → Device account. No phone or email required.
What syncs?Nickname, public avatar URL, project structure, cues, review, practice progress, and source-video public URLs. Narration takes, exports, and local backups stay on device.
Do custom avatars upload?When you save profile while signed in, album avatars use signed direct upload; business data keeps only the public URL.
Does sign-out delete projects?No. It clears credentials and stops auto-sync. Local and online workspaces remain.
How do I delete the account?On Device account: delete every online workspace for that identity, then clear device identity and local data. If the network fails, local data is kept for retry.
Sync failed?Check the network, then Me → Data → Save online workspace now. Local edit, record, and export still work if the service is down.
Permission prompts
Photo Library (read)System text: Allow choosing a personal video for audio description and selecting an avatar photo. Used to import sources and change avatars.
Photo Library (add)System text: Allow saving the described video back to Photos. Used after export.
CameraSystem text: Allow camera access to capture a new video for audio description. Used to shoot a source.
MicrophoneSystem text: Allow microphone access to record your own audio description. Used for narration takes.
When do prompts appear?Only when you tap the matching feature. After refusal you can still use blank projects, text-first editing, or system share. We never request Location, Contacts, Tracking, or age permissions.
Related policies
Copies already saved to Photos or shared elsewhere must be managed in those locations.